Super simple and easy returns!
Treemagnets is dedicated to providing our customers with the highest level of customer service which is why we offer no-questions-asked returns within 30 days of the purchase date for any item that has not been used for a full refund. If you are unhappy with your product in any way and have not used it other than removing it from the packaging, please send us an email, give us a call, or visit the retail store where you originally purchased or picked up your product. See our Contact Us page for more details about how to get in touch.
Return condition
To be eligible for return, products must be unused and in the same condition that they were received in. If a product is damaged or lost in shipping, we will offer either a complete refund or replace the product with a similar item at no charge. Additional confirmation or photographs of the damage may be required to process these returns.
If your return doesn't meet these requirements
Additionally, returns may be accepted on a case-by-case basis if the product was purchased more than 30 days prior or if the item was lightly used, although additional charges may apply to these returns. Please contact us if you would like to be considered for a return under these conditions.
How we process returns
Refunds for returned items will be applied to the same payment method used to make the purchase at the original purchase price. Any gift cards applied to the original order will be refunded first, up to their original value, before any other reimbursement is made. Refunds will be distributed with 5 business days of receiving the returned merchandise.